To ensure that your Bybit TR trading platform runs smoothly, we recommend you perform a browser page refresh before beginning any trading activities, especially after prolonged periods of inactivity. 

• Windows PC browser page refresh: Hit F5 on your keyboard. To perform a hard refresh, please hit SHIFT + F5 on your keyboard. 
• Mac PC browser page refresh: Hit Command ⌘ + R on your keyboard. To perform a hard refresh, please hit Command ⌘ + SHIFT + R on your keyboard. 

 

 

To further improve your Bybit TR trading experience, you may adopt the following suggestions.

 

1) Bybit TR is an online trading platform. Please ensure that you’re connected to stable, reliable and secured fiber broadband. 

• If you’re experiencing weak wireless signals, please consider using a wired LAN cable connection.

 

2) Check with your broadband network service provider to seek assistance in optimizing your network connection to our servers in Singapore. 

• Bybit TR servers are located in Singapore under Amazon Web Services (AWS).

 

3) Our traders recommend Google Chrome and Firefox as their browsers of choice. The Bybit TR team also highly recommends you trade on the Bybit TR platform. 

• Ensure that your browser has been updated to the latest version. Traders may use the official Google Chrome or Firefox download page. After the update, we highly recommend closing and relaunching the browser to initiate the update.

 

4) Remove unused extensions in your Google Chrome. 

• To reduce loading times on your browser, the Bybit TR team recommends zero or minimal installation of extensions on your chosen browser.

 

5) Clear your cookies and cache regularly. 

• Despite multiple page refreshes, if traders are still encountering any loading issues, perform a fresh login using Google Chrome incognito mode.
• If the Bybit TR platform runs smoothly using incognito mode, this suggests that there’s an underlying issue with the main browser's cookies and cache.
• Clear your cookies and cache immediately. Ensure your browser is completely closed before attempting a fresh login to your Bybit TR account.

 

6) Adopt the “One Bybit TR account/one browser” recommendation.

• Do not attempt to log in to two (2) Bybit TR accounts using the same browser. 
• If you’re trading using two or more accounts, please use a different browser for each account (e.g., Google Chrome = Account A, Firefox = Account B, etc.). 
• When trading multiple trading pairs, avoid opening two tabs within the same browser. Instead, the Bybit TR team recommends traders toggle between the trading pairs within a single tab. 
• Minimize the opening of multiple tabs when trading on Bybit TR. This to ensure that the maximum broadband bandwidth can be utilized by the Bybit TR trading platform to push data to your end in the quickest time possible.

 

7) Turn off the order book animation.

• To turn it off, please click on Settings and uncheck Turn On: Orderbook Animation.

 

8) If traders are geographically located far away from our servers in Singapore, we recommend using a network server connected to Japan or Hong Kong to reduce network latency.

• If you encounter a lag after using your network, please contact your respective network service provider for troubleshooting before contacting Bybit TR. 
• If the issue persists, please record a HAR file to assist our development team in determining the root cause. For more information on how to record a HAR file, please refer to Troubleshooting: Obtaining a HAR File from Your Web Browser.