Party

Scenario

Solutions and Precaution

Buyer

1. I have made the payment but forgot to click the Payment Completed button, resulting in the order being canceled automatically.

Solution 1: Place a new order with the SAME amount from the SAME seller. Provide proof of payment and make sure you click the Payment Completed button this time.

Solution 2: Request a Crypto Internal Transfer from the seller in the Order Chat Box on the P2P Order Page. Share your Bybit account details or crypto deposit QR Code/Wallet Address. Note that while Internal transfers do not have any transaction fees, On-Chain transfers may incur fees.

Solution 3: Ask the seller for a refund through the Order Chat Box on the P2P Order Page. Provide refund details if necessary. Buyers usually bear transaction fees for refunds.

Precaution

To avoid similar situations in the future, please always remember to click the Payment Completed button after making the payment to confirm the transaction before the countdown finishes. This is to notify the system and the seller that the transaction has been successfully processed. Otherwise, the system will assume that you did not actually make the payment. Additionally, you may consider setting reminders to prompt you to complete the necessary steps. You can find the P2P Terms of User Service here. 

2. I have paid more than the required amount to the seller and the order has been completed. However, I only received the required amount of  coin.

Solution 1: Placing a new order with the OVERPAID amount from the SAME seller to lock in the equivalent crypto amount. Provide proof of payment in the Order Chat and negotiate for coin released with the seller.

Solution 2: Request a Crypto Internal Transfer from the seller in the Order Chat Box on the P2P Order Page. Share your Bybit account details or crypto deposit QR Code/Wallet Address. Please note that while Internal Transfer has no transaction fee, On-Chain transfer may incur fees.

Solution 3: Ask the seller for a refund through the Order Chat Box on the P2P Order Page. Provide refund details if necessary. Keep in mind that buyers usually bear transaction fees for refunds.

Precaution

To avoid similar situations in the future, we strongly advise you to carefully verify the transaction details before completing any transactions and ensure that the amount you pay precisely aligns with the seller's request. Additionally, we recommend maintaining clear and effective communication with the seller to minimize the risk of misunderstandings through the Order Chat Box on the P2P Order Page. 

3. I have paid an extra fee as required by the seller.

Solution 1: Leave a review for your counterparty. Unfortunately, when you execute the instructions and pay the extra fees, it means you are compromised and agree with the conditions set by the seller. Thus, it is unlikely that you can trace and get a refund for the overpaid fees as the order had been completed. 

However, you may rate your trading experience and your review will be reflected in the counterpart’s Good Rating percentage and trading reputation. Your review will be shown publicly and may influence other traders’ decisions. A user guide for the review feature can be found here. 

Precaution

To avoid similar situations in the future, we recommend not compromising and making the payment if you disagree with paying the extra fee. Instead, you can submit an appeal and our P2P appeal support specialist will intervene and provide assistance. You can find a guide on how to submit a P2P Order appeal here.

Seller

1. I have completed the order, but I realized that the buyer paid less than the required amount.

Solution 1: Request a top-up from the buyer through the Order Chat Box on the P2P Order Page and ask them to increase their payment. Clearly explain the situation and reiterate your accepted payment methods. Maintain mutual respect during the negotiation and reach an agreement on any transaction fees, if applicable.

Solution 2: Request a Crypto Internal Transfer from the buyer in the Order Chat Box on the P2P Order Page. Share your Bybit account details or crypto deposit QR Code/Wallet Address.  Please note that while Internal Transfers do not have transaction fees, On-Chain transfers may incur fees. 

Precaution

To avoid similar situations in the future, we strongly advise you to carefully verify the transaction details before completing any transactions and ensure that you have received a payment that precisely aligns with the request. Additionally, we recommend maintaining clear and effective communication with the buyer to minimize the risk of misunderstandings through the Order Chat Box on the P2P Order Page.

2. I have completed the order, but I realized that the buyer did not make the payment at all.

Solution 1: Request payment from the buyer through the Order Chat Box on the P2P Order Page. Clearly explain the situation and your accepted payment methods. Negotiate a mutual agreement on transaction fees, if applicable.

Solution 2: Request a Crypto Internal Transfer from the buyer in the Order Chat Box on the P2P Order Page. Share your Bybit account details or crypto deposit QR Code/Wallet Address. Please note that while Internal Transfer has no transaction fee, On-Chain transfer may incur fees. 

Precaution

To avoid similar situations in the future, we strongly advise you to carefully verify the transaction details before completing any transactions and ensure that you have received a payment that precisely aligns with the request. Additionally, we recommend maintaining clear and effective communication with the buyer to minimize the risk of misunderstandings through the Order Chat Box on the P2P Order Page. 

3. I completed the order, but the buyer reversed the payment.

Solution 1: Request payment from the buyer through the Order Chat Box on the P2P Order Page. Clearly explain the situation and your accepted payment methods. Try to negotiate a mutual agreement on transaction fees, if applicable.

Solution 2: Request a Crypto Internal Transfer from the buyer in the Order Chat Box on the P2P Order Page. Share your Bybit account details or your crypto deposit QR Code/Wallet Address. Do note that while Internal Transfer has no transaction fee, On-Chain transfer may incur fees.

Solution 3: Look for the relevant payment method provider promptly with evidence. Bybit has limited control over external payment systems and cannot assist directly. Be aware of the payment method's policies regarding reversals. 

*For example, payments via PayPal using the Friends and Family feature are generally not eligible for reversal, while the Goods and Services feature is typically eligible. 

Precaution

In situations where the particular counterparty is uncooperative, it is advisable to take precautionary measures to prevent encountering the same counterparty again. You can do this by clicking on Block him/her at the bottom of their profile page.

Additionally, it is recommended to spend some time reviewing the advertiser's profile before engaging in a trade. You may refer to the Good Rating percentage and read the comments from other traders carefully. Other relevant information such as the Number of Completed orders, Completion Rate, Average Release Time, and Average Payment Time can also be helpful for you to understand the advertiser's trading reputation. 

4. My bank account was frozen after the transaction.

Solution 1: Contact your bank immediately to understand the reason for the account freeze and follow the necessary steps to unfreeze it. Unfreezing an account can be a complex process, so it’s crucial to work closely with your bank and fulfill their requirements.

Solution 2: Seek assistance from the buyer if you need additional information or documents from the buyer, communicate with them in the Order Chat Box on the P2P Order Page. Explain your situation and request their cooperation. 

Precaution

In situations where the particular counterparty is uncooperative, it is advisable to take precautionary measures to prevent encountering the same counterparty again. You can do this by clicking on Block him/her at the bottom of their profile page.

Additionally, it is recommended to spend some time reviewing the advertiser's profile before engaging in a trade. You may refer to the Good Rating percentage and read the comments from other traders carefully. Other relevant information such as the Number of Completed orders, Completion Rate, Average Release Time, and Average Payment Time can also be helpful for you to understand the advertiser's trading reputation. 

5. The buyer made a payment using a non-real name account.

Solution 1: Leave a review for your counterparty. Unfortunately, when you authorize the release of the coin to the buyer, it means you have accepted the buyer’s payment, even though it was from a third-party account. Thus, this situation is irreversible since the order has been completed. 

However, you may rate your trading experience and your review will be reflected in the counterpart’s Good Rating percentage and trading reputation. Your review will be shown publicly and may influence other traders’ decisions. A user guide for the review feature can be found here. 

Precaution

To prevent the same situation from happening again in the future, please do not release the coin if you disagree to accept the buyer’s third-party payment. Instead, you may submit an appeal and our P2P appeal support specialist will intervene and provide assistance. You can find a guide on how to submit a P2P Order appeal here.

Buyer and Seller

The counterparty has used profanity or offensive language against me.

Solution 1: Leave a review for your counterparty. 

If you didn’t experience any financial dispute but were emotionally hurt due to the rudeness and offensive language from the counterparty, please stay calm and ignore any form of disrespectful behavior. Engaging in mutual insults with the counterparty is not the best solution, as it can waste your time, and energy, and potentially worsen your emotional state.

However, you may rate your trading experience and your review will be reflected in the counterpart’s Good Rating percentage and trading reputation. Your review will be publicly visible and may influence other traders’ decisions. A user guide for the review feature can be found here. 

Precaution

To avoid encountering the same counterparty again, you may block the user by clicking Block him/her at the bottom of the profile page. 

Also, you may take some time to select the advertiser by reading their profile page before trading. You may refer to the Good Rating percentage and read the comments from other traders carefully. Other relevant information such as the Number of Completed orders, Completion Rate, Average Release Time, and Average Payment Time could be helpful for you to understand the advertiser's trading reputation.